FAQs

How long does shipping take?

Orders are processed within 1–2 business days. Delivery takes 3–7 business days.

Do you offer secure payments?

Yes, all payments are securely processed through PayPal and Stripe.

Can I track my order?

Yes, tracking details are sent via email after your order ships.

What is your return policy?

Returns are accepted within 7 days if the item is unused and in original packaging.

Who pays for return shipping?

Customers are responsible unless the item is damaged or incorrect.

How long do refunds take?

Refunds are processed within 5–7 business days after inspection.

What payment methods do you accept?

We accept payments via PayPal and Stripe (credit/debit cards).

Are your tumblers insulated?

Yes, many tumblers are designed to keep drinks hot or cold longer.

Are mugs dishwasher safe?

Some are dishwasher safe. Please check product details for care instructions.

How can I contact support?

Email us at help@geargridz.com and we’ll respond within 24 hours.