Return & Refund Policy
At GearGridz, we want our return and refund process to be clear and transparent. This policy explains eligibility, timelines, and how returns are handled.
Return Eligibility
Returns are accepted within 7 days of delivery.
To be eligible for a return:
- The item must be unused
- The item must be in its original condition and packaging
- Proof of purchase is required
Items returned outside this timeframe may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or customization reasons. If applicable, these details will be noted on the product page.
Return Process
To initiate a return, please contact our support team with your order number and reason for return. Return instructions will be provided after your request is reviewed.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged or incorrect. In such cases, please contact us before returning the item so we can assist accordingly.
Refunds
Once a returned item is received and inspected, refunds are processed within 7 business days to the original payment method. Processing times may vary depending on your payment provider.
Exchanges
Exchanges may be available depending on product availability. Please contact our support team to check exchange options.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with supporting details so we can review and assist.
Contact Us
For questions regarding returns or refunds, please contact us:
Company Name: GearGridz
Email: help@geargridz.com
Phone: +1 213-793-8875
Address:
6100 Lowerywood Circle
Trinity, NC 27370
United States