At GearGridz, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
Return Eligibility
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (receipt or order number) must be provided.
- Returns must be requested within 7 days of delivery.
Non-Returnable Items
For hygiene, safety, or security reasons, the following items cannot be returned:
- Open-box electronics or personal care items
- Items damaged due to misuse, neglect, or accidental damage
- Clearance or final-sale items (unless defective)
How to Initiate a Return
To start a return, email us at help@geargridz.com with:
- Your order number
- A brief description of the issue
- Photos of the product (if damaged or incorrect)
Once your request is reviewed, we will provide instructions and, if applicable, a prepaid return shipping label. Pack the item securely and send it back using the provided label.
Return Shipping Costs
- For faulty, damaged, or incorrect items, we cover the return shipping costs.
- For change-of-mind returns, customers are responsible for return shipping unless otherwise agreed.
Refunds
- Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 10 business days.
- If you do not receive your refund within this period:
- Check your bank or credit card account.
- Contact your payment provider, as processing times may vary.
- If still unresolved, contact us at help@geargridz.com.
Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange, contact us at help@geargridz.com.
Gifts
- If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of the return.
- If the item was not marked as a gift or shipped to the gift giver, the refund will be sent to the gift giver.
Additional Notes
- All returns must include proof of purchase.
- Items must be returned in their original condition and packaging.
- This policy aligns with consumer protection laws in the United States; international buyers may have additional rights under local laws.
Contact Us
For questions regarding refunds or returns:
Company Name: GearGridz
Phone: +1 213 793 8875
Email: help@geargridz.com
Business Address: 6100 Lowerywood Circle, Trinity, NC, 27370, USA
Business Hours: Monday – Saturday / 10:00 AM – 07:00 PM (EST)
Response Time: Approx. 15–30 minutes