Frequently Asked Questions (FAQs)

1. What products does GearGridz offer?

GearGridz specializes in high-quality, unique, and stylish mugs designed for everyday use, gifting, and personal expression.

2. How do I place an order?

Simply browse our products, add your favorite mug to the cart, and follow the checkout process. You will receive a confirmation email once your order is placed.

3. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment options depending on your location.

4. How long does shipping take?

Most orders are processed within 1–2 business days.
Delivery typically takes 3–7 business days within the U.S. depending on your location.

5. Do you offer international shipping?

Currently, we primarily ship within the United States. If you need international delivery, please contact us at help@geargridz.com.

6. Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email so you can follow your package’s journey.

7. What is your return and refund policy?

Returns are accepted for unused, undamaged items within 7 days of delivery. Contact help@geargridz.com
for return instructions.

8. What if my mug arrives broken or damaged?

We package our products securely, but if your mug arrives damaged, email us immediately with photos. We will send a replacement at no extra cost.

9. Can I cancel or change my order?

Order changes or cancellations must be requested within 12 hours of purchase. After processing begins, we may not be able to modify the order.

10. Do you accept custom mug designs?

Not at this time, but we may offer customizable mugs in the future. Stay tuned!

11. How do I contact customer support?

You can reach us anytime at:
📩 help@geargridz.com
📞 +1 213-793-8875
We typically respond within 24 Hours.

12. What are your business hours?

Customer Service Hours: Monday – Saturday: 10:00 AM – 07:00 PM (EST)