FAQs
Q: Do you ship internationally?
A: No, we currently ship only within the United States.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. After dispatch, delivery usually takes 3 to 7 business days, depending on your location.
Q: What payment methods do you accept?
A: We accept major debit and credit cards, including Visa, Mastercard, American Express, and Discover. All payments are securely encrypted.
Q: Can I cancel or change my order after placing it?
A: If your order hasn’t shipped yet, you can email us at help@geargridz.com and we’ll try our best to help. Once an order has been shipped, changes cannot be made.
Q: What is your return policy?
A: We offer a 15-day return and exchange policy. Items must be unused, in original packaging, and returned with proof of purchase.
Q: Are your products safe for pets?
A: Yes, all GearGridz products are made with pet-safe, non-toxic, and durable materials. Safety and comfort are our top priorities.
Q: How do I choose the right size for my pet?
A: Each product page includes a detailed sizing chart. If you’re unsure, contact us with your pet’s measurements and we’ll assist you.
Q: How can I contact customer support?
A: You can reach us at help@geargridz.com. We’re available Monday to Saturday, 10:00 AM – 7:00 PM (EST).